The following pragmatic steps are essential in processing a claim to satisfactory conclusions
i) NOTIFICATION: the insurer must be promptly notified directly or through a broker or agent where they are involved. The incident must also be reported to the police as their report may be needed to substantiate the claim.
ii) CLAIMS DOCUMENTATION: All claims notified must be supported with documents that will enable the insurer process, access & and adjust the claim for settlement. It is a lot easier and less cumbersome to put the relevant supporting documents together where a broker is involved, as their expertise will be at the disposal of the insured claimant. The documents required to support a claim normally would vary from the nature and type of claim i.e. fire, theft, accidental damage or Third party claims. Such documents will include among others:
a) Claim forms which is relevant in all cases must be completed, and are meant to furnish all relevant details and circumstances of the event or loss underlying a claim.
b) Estimates of Repairs in accidental damage cases.
c) Payment Receipts evidencing towing or recovery fees following an accident.
d) All vehicle particulars to ascertain ownership. Vehicle purchase receipts in the event of fire & theft cases to ascertain original value and the year of purchase
e) Statement of claim from third parties in the event of death, bodily injury or third party property damage.
f) Police Report to ascertain genuineness and verify the circumstances. It is always advisable and helpful to approach Insurers or handling Brokers for guidance on the approach and steps to adopt in processing of any claim, as a lot of time is saved in concluding a claim.